Customer Service Specialist (E-Commerce) - Full Time

Join Ega Wayang Garmindo, a dynamic and fast-growing e-commerce company, as our next Customer Service Specialist! In this full-time role, you will be the voice of our brand, ensuring exceptional customer experiences while driving customer satisfaction and loyalty. Based in Kebayoran Lama, Jakarta Selatan, you'll handle customer inquiries, complaints, and feedback, leveraging our CRM system, Zendesk, and WhatsApp Business to provide timely and efficient support. This is your chance to grow within a company that values innovation and customer-centricity.

As a Customer Service Specialist at Ega Wayang Garmindo, you'll be part of a team dedicated to delivering outstanding service. You'll use tools like Zendesk and WhatsApp Business to manage customer interactions, ensuring every query is addressed promptly and professionally. With a focus on customer satisfaction, you'll work closely with our sales and marketing teams to enhance our e-commerce platform. This role offers a dynamic environment where your contributions directly impact customer loyalty and brand reputation.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and feedback via email, phone, and live chat, ensuring timely and efficient resolution.
• Utilize CRM systems and Zendesk to manage customer interactions and track service requests.
• Leverage WhatsApp Business to provide real-time support and updates to customers.
• Collaborate with sales and marketing teams to enhance the customer experience and drive customer satisfaction.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Provide exceptional customer service, ensuring all interactions are professional and courteous.
• Stay updated with industry trends and best practices in customer service to continuously improve service quality.
• Participate in team meetings and training sessions to share best practices and learn from colleagues.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum 2 years of experience in customer service, preferably in an e-commerce environment.
• Proficient in using CRM systems and customer service software such as Zendesk.
• Excellent communication skills, both written and verbal, in Indonesian.
• Strong problem-solving skills and ability to handle multiple tasks and priorities.
• Ability to work well under pressure and meet tight deadlines.
• Customer-centric mindset with a focus on delivering exceptional service.
• Familiarity with WhatsApp Business and other digital communication tools.

🛠️ Keahlian

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